HP Support tech: “Upgrade your firmware, it might fix the molten diffusor”

Yes, so we had this problem with a printer. It did not work very well. Keen on finding the problem ourselves, we disasembled the printer slightly to find the diffusor was physically molten.

Since there is a service agreement on the printer, we decided to call HP Support. The solution we were presented left us speechless.

AA: “Hello, our printer is broken, the diffusor has molten, as in plastic deformed due to high heat”
HP: “Hmm, okay, have you tried a firmware upgrade? This solves alot of common problems”
AA: “uhm, did you hear that the diffusor is molten? nevermind…”
dut…dut…dut

Who is training these monkeys? It seems like the standard behaviour when contacting tech support most places: “Uselessness”

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One thought on “HP Support tech: “Upgrade your firmware, it might fix the molten diffusor”

  1. Pingback: The great overview of all posts. | Angry Administrator

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